Refund Return
Customer Satisfaction
Refund & Returns
At PIONEERS HUB PRIVATE LIMITED, we stand by the quality of our apparel. If your purchase does not meet your expectations, we are here to assist with a seamless return or exchange process.
Eligibility for Returns
To ensure a successful return or exchange, please ensure the following:
- The request is initiated within 7 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition with all tags intact.
- The original packaging must be included.
The Exchange Process
We provide one-time free exchanges for size-related issues:
- Contact our Mumbai support team with your Order ID and the preferred size.
- Our logistics partner will arrange a reverse pickup from your registered address.
- Once inspected at our hub, your new item will be dispatched.
Refund Timeline
If you opt for a refund instead of an exchange:
- For Prepaid Orders: Refunds are credited to your original payment method within 5–7 business days after inspection.
- For COD Orders: Refunds are issued as store credit or via bank transfer (Account details will be requested upon approval).
- Shipping charges are non-refundable unless the return is due to a manufacturing defect.
Non-Returnable Items
For hygiene and exclusivity reasons, the following cannot be returned:
- Innerwear and socks.
- Custom-tailored or personalized apparel.
- Items purchased during "Final Clearance" sales.